Purchase Policies

We greatly appreciate your online order but before submitting your order PLEASE NOTE!

Our website currently does support live small amounts of inventory numbers so if you are in need of a part for any specific date please contact our sales team so we can verify the item is available for you and send the order out today or express it for you if needed.

We will not cover express / expedited shipping any order to meet a required deadline for any online order if it ships at our normal processing speed, and all orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to assure we can get the item to you on time.

All sales are final. All parts are subject to price changes and availability. NO RETURNS or refunds on items that are special orders, items not in stock or back orders!! Any returns accepted are subjected to a 80% restocking/cancellation fee. Any returns accepted must be within 30 days of date of purchase, be unused, and in unopened new box. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return. No Cancellations or returns on Special Order Parts. "Special Order Parts" refers to any part that is not in-stock and needs lead time to produce at GruppeM.

End User, Consumer or Customer personal deadlines are not our responsibility, nor can we guarantee that a part will be delivered on or by personal deadlines. We will not refund monies on purchases on special orders on items not in stock or items that can not be delivered by End User self imposed deadlines or personal schedules. 

Returns Policy

** All International/Canadian Customers are required to pay their own Customs, Duties, and Brokerage fees where needed. GruppeM will not be responsible for any of these fees. It is the customers responsibility to pay these and understand them prior to ordering from GruppeM Non payment of fees will not and does not constitute a return. If products are returned for non payment of fees, the products will be forfeited to GruppeM or the customer can pay to have the items reshipped. No refund or cancellation because of these fees.

Shipping

Please note that GruppeM will only to ship to the "VERIFIED" billing address of a credit card and to the card holder only. We do apologize for any inconvenience this may cause. This is only in place to protect ourselves and the consumer from any type of fraud. Most orders are processed within 24 hours, except on weekends and holidays. Most orders are shipped within 3 - 5 business days, unless the part is Special/Back Order. If part is Special Order of placed on back-order the customer will be notified VIA e-mail and the part will be shipped as soon as it is produced and received by GruppeM or when the item is taken off back order. Most orders are received by the customer with in 7-10 business days, depending on location. Most orders will be shipped via standard air freight unless otherwise noted. 

If you have not received notification of your order with in 7 business day please email info@gruppem.com for order status. GruppeM does not provide manufacturer's warranty for product shipping or purchased outside of Japan. All insurance  are provided by the shipper. The content included in this Website has is subject to change without notice as are any products, programs, offerings, pricing, or technical information described in this Website.

GruppeM makes no warranties of merchant-ability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the States where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs. 

GruppeM advises the consumer or customer that all products purchased in the State of California must conform to Specific vehicle code sections. Please consult your local and state laws for more information.

Be advised that any refunds submitted or accepted by GruppeM is subject to our "payout schedule" which is the last day of each month.

Please note that any sale done thru a Social Media outlet such as FaceBook, instagram, twitter, etc are subject and bound to our terms and policies. 

 

Thank you for support!

Team GruppeM