Shipping, Returns & Refunds
Our website currently supports small numbers of live inventory numbers so if you are in need of a part for any specific date please contact our sales team so we can verify the item is available for you and push the order out today or express it for you if needed. All of our RAM SYSTEMS are considered special order. We will not cover express / expedited shipping any order to meet a required deadline for any online order if it ships at our normal processing speed, and all orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to assure we can get the item to you on time. All sales are final.
GruppeM Inc does offer a warranty. GruppeM makes no warranties of merchantability, other than thespecific particular application it was designed for that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs. All merchandise is subject only to GruppeM's warranty, GruppeM does not offer or imply any additional warranty on any products which we distribute outside of Japan for warranty other than what is published. No labor, shipping, currency losses, fees or inconvenience may be included in any claims. GruppeM advises the consumer or customer that all products purchased in the State of California must conform to Specific vehicle code sections. Please consult your local and state laws for more information.
For items shipped directly from GruppeM's warehouse:
All products shipping from our warehouse are carefully inspected for damage prior to shipping and are (DNR) do-not-repack and are not inspected. Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage as best we possibly can. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. GruppeM will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
For items shipped directly from from GruppeM Japan:
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however GruppeM has no control over a third party's packaging, shipping or damage claims for any shipment sent by a third party to the customer. We recommend that you follow the same procedure as we require regarding potential damage claims. By ordering you agree to abide by the shipping and damage claims procedures of any third parties involved. If you would like any details about shipping insurance and procedures for please request this prior to initiating your order.
Items that are in stock in Japan, at GruppeM's warehouse are generally delivered within 10-14 days. Special order items can take considerably longer. As a courtesy GruppeM offers delivery estimates to our customers which take into consideration manufacturing and shipping schedules. These estimates do not in any way imply a guaranteed delivery window. Many of our products are in a “just in time” inventory system and often take 3-5 weeks for production and delivery once an order is submitted. All deliverable items are sent from our warehouse in Tokyo.
Due to the wide number of variables between manufacturing and shipping schedules, delivery estimates are simply just that – estimates. We attempt to estimate conservatively and we usually deliver faster than our estimates suggest. It is not GruppeM Japan's policy to guarantee delivery time of any special order item, this is impossible for us to do. End User and personal deadlines are not our responsibility, nor can we guarantee that a part will be delivered on or by personal deadlines. We will not refund monies on purchases on special orders or items not in stock or items that cannot be delivered by the End User's self imposed deadlines or personal schedules. By ordering you acknowledge that there is no required delivery ETA and an order may not be canceled or altered due to manufacturing or shipping delays, all ETA’s are provided as a best guess only.
If cancellation of an order is needed, notice of cancellation with a manager of GruppeM must be made in writing within 12 hours after the order was initiated. Our system is automated and automatically sends the order to the appropriate department. This will be granted only at the discretion of GruppeM and may not be granted in cases were made-to-order or special order items have already been ordered. Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
GruppeM will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. GruppeM will not be held responsible for these errors and if unable to be mutually reconciled GruppeM will void the order and refund payment.
All products are considered Special Order are ordered on a pre-paid made-to-order basis. Products that need a production lead time are considered special orders must be paid in full prior to starting the order. Special orders are non-refundable. Products ordered from GruppeM may be eligible for a refund, at the discretion of the GruppeM Japan if still in new condition and in original packaging. Any refund will be issued at GruppeM's discretion and will be subject to a minimum 25% restocking fee on all RAM AIR SYSTEMS. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of GruppeM in writing. All internationally (outside Japan) sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered thru an authorized dealer or any third party. Be advised that any refunds submitted or accepted by GruppeM is subject to our "payout schedule" which is the last day of each month.
Extended Storage For Orders/Abandonment Policy
We are happy to hold orders for up to one month, in an effort to help coordinate shipping dates for our clients. After 2 weeks of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client’s responsibility to cooperate and receive their parts promptly. Fee rate is (per month):￥15,000 JPY per box, After a period of one year, or the point where storage fees exceed the value of the products stored, GruppeM retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due.
All parts shall remain the property of GruppeM until paid in full.
If cancellation of an order is needed, notice of cancellation with a manager of GruppeM must be made in writing within 12 hours from the time the order was initiated. This will be granted only at the discretion of GruppeM and may not be granted in cases were made-to-order or special order items have already been ordered.
Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions.
GruppeM will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. GruppeM will not be held responsible for these errors and if unable to be mutually reconciled GrupeM will void the order and refund payment.
All orders placed with GruppeM by phone, internet/web, Social Media and e-mail constitute the acknowledgement, acceptance and are bound to all conditions listed on this page. If you have any questions or wish to clarify or dispute any of these policies this must be done in writing in advance of any order.
These policies and procedures are subject to change at any time without notice.
Thank you for support!
GruppeM Direct/GruppeM Japan