• IMPORTANT SHIPPING & PRODUCTION INFORMATION:
  • DUE TO THE EFFECTS OF THE CORONAVIRUS WORLDWIDE/
  • ALL PARCELS ARE BEING SHIPPED FED-EX PRIORITY FOR QUICK  DELIVERY DURING THESE TURBULENT TIMES.

  • Please note the following:
  • The below information should used as a guideline. While we do carry small amounts of live stock, all GruppeM RAM AIR SYSTEMS are hand-made to order for quality purposes. We will not ship nor products that do meet our strict quality standards. The shipping times listed are only ETAs (Estimated Time of Arrivals) and is intended only as a Guideline. and only offers a general estimate. Please click here to read our Purchase Policies policy. Here is  the complete list of holidays we are closed during the year.
  • PRODUCTION TIME: 2 ~ 3 Weeks
  • EMS SHIPPING:
  • IMPORTANT NOTICE - All Parcels are shipped VIA Japan Post EMS service unless otherwise specified. Please email us if you require a different carrier.
  • Delivery Times:
  • Generally 3-5 business days.
  • Some counties and areas may take longer due to customs holds, etc.
  • Package Size and Weight:
  • Maximum weight per package is 30kg.
  • Each package size must not exceed 3m².
  • Depending on the country, the maximum size may be different.
  • Service Includes:
  • Door-to-door, customs-cleared service.
  • Please note - GruppeM Direct nor GruppeM Japan bears any    responsibility for customs fees if applicable.
  • Hold at local post office for 7 days.
  • Insured up to maximum of 2,000,000 ¥
  • Automated Online tracking giving you shipment status 24/7
  • Automatically updates you and GruppeM Direct by e-mail.