• The below information should used as a guideline. While we do carry small amounts of live stock, all GruppeM RAM AIR SYSTEMS are hand-made to order for quality purposes. We will not ship nor products that do meet our strict quality standards. The shipping times listed are only ETAs (Estimated Time of Arrivals) and is intended only as a Guideline. and only offers a general estimate. Please click here to read our Purchase Policies policy. Here is  the complete list of holidays we are closed during the year.

     

    • SHIPPING & BILLING ADDRESS:
    • GruppeM will only to ship to the "VERIFIED" billing address of a credit card and to the cardholder only.
    • Name and address of PayPal must match, no exceptions. We will not ship to address different than that registered to adhere to PayPal's policies. This is only in place to protect ourselves and the consumer from any type of fraud.
    • Most orders are shipped within 3 ~ 5 business days, unless the part is Special/Back Order. If the part is Special Order of placed on back-order the customer will be notified VIA e-mail and the part will be shipped as soon as it is received by GruppeM or when the item is taken off back order. Most orders are received by the customer within 7-10 business days, depending on location. Most orders will be shipped via standard air freight unless otherwise noted. 

       

      • PRODUCTION TIME:
      • Generally 3 ~ 5 Weeks

       

      • DELIVERY TIME:
      • Generally 7-10 business days.
      • Some counties and areas may take longer due to customs holds, etc.
      • Package Size and Weight:
      • Maximum weight per package is 30kg.
      • Each package size must not exceed 3m².
      • Depending on the country, the maximum size may be different.
      • SERVICE INCLUDES:
      • Door-to-door.
      • VAT taxes may apply
      • Important: GruppeM Direct nor GruppeM Japan bears any responsibility for customs fees and VAT taxes if applicable.
      • Hold at local post office is generally 7 days if shipped via EMS.
      • Insured up to maximum of 2,000,000 ¥
      • Automated Online tracking giving you shipment status 24/7
      • Automatically updates you and GruppeM Direct by e-mail.